Order confirmation
After checkout, review the order confirmation sent to the email address used for your purchase. Check the products, variants and delivery address. Contact us promptly with your order number if something is incorrect.
Luananio support
Help with your order.
Find the next step for confirmation, tracking, address changes, delays or a problem with your delivery.
Before dispatch
Paid orders are prepared for dispatch within 48 hours. We will try to help with an address correction or cancellation request received before dispatch, but a change is not guaranteed once fulfilment has started.
After dispatch
Use the tracking link in your shipment email. Tracking can take time to update after the label is created or while a parcel is moving between carriers. U.S. delivery is estimated at 7–12 business days after dispatch.
What if tracking has not updated?
Check again after the carrier has had time to scan the parcel. If there is still no movement or the estimated window has passed, contact us with your order number and tracking reference so we can review it.
What if the parcel arrives damaged or incorrect?
Keep the item and packaging, then contact us as soon as possible with your order number and clear photographs of the parcel, label and product. We will review the appropriate resolution with you.
Delivered, but not received?
Check the address in your order confirmation, the carrier’s delivery note, safe places and reception. If the parcel remains missing, contact us with the order number and tracking reference. Keep any carrier messages so we can review the delivery history.
Personal support
Get help with an order
We aim to send our first response within one business day.