Shipping policy

Overview

Our company is committed to providing efficient, reliable, and transparent logistics services to ensure your orders are delivered promptly and securely. This Logistics Policy outlines the shipping process, estimated delivery times, and related procedures for our international customers. We partner with trusted global carriers to deliver your orders to various destinations worldwide.

Shipping Destinations and Estimated Delivery Times

We offer shipping to the following countries with the corresponding estimated delivery times. Please note that these are approximate timeframes and may vary due to factors such as customs clearance, public holidays, or unforeseen circumstances (e.g., weather conditions or logistical disruptions).

Saudi Arabia : 15~20 Working Day

France : 6-8 Working Day

Germany : 6-8 Working Day

Italy : 6~8 Working Day

United States : 8-10 Working Day

Mexico : 10-15 Working Day

Canada : 6~8 Working

UK 10-12 : Working Day

Ireland 6-8 : Working Day

UAE 6-8 : Working Day

Order Processing

Note: For countries not listed or for specific shipping inquiries, please contact our customer service team via the Chat button at the bottom right of our website or by email at energystone@luananio.com.

  • Orders are processed within 1–3 business days after payment confirmation.
  • Once shipped, you will receive a confirmation email with tracking information (where applicable).
  • Tracking availability may vary depending on the destination and carrier.

Customs and Duties

  • International Shipments: Customers are responsible for any customs duties, taxes, or fees imposed by the destination country. These charges are not included in the product price or shipping cost.
  • We recommend checking with your local customs authority for information on potential charges before ordering.
  • Our team provides all necessary documentation to facilitate smooth customs clearance, but we cannot guarantee the speed of customs processing.

Shipping Costs

  • Shipping costs are calculated at checkout based on the destination, package weight, and shipping method.
  • We offer competitive shipping rates and may provide free shipping promotions for select orders or destinations. Details will be clearly displayed on our website.

Delivery Issues

  • Lost or Delayed Shipments: If your order is delayed beyond the estimated delivery timeframe or lost in transit, please contact our customer service team within 30 days of shipment. We will work with the carrier to resolve the issue promptly.
  • Incorrect or Incomplete Addresses: Ensure the shipping address provided at checkout is accurate and complete. We are not responsible for delays or non-delivery due to incorrect address information.
  • Damaged or Defective Items: If your order arrives damaged or defective, contact us within 7 days of receipt with photos of the issue. We will arrange a replacement or refund per our Return Policy.

Tracking Your Order

  • Tracking information, where available, will be provided via email once your order is shipped.
  • For some destinations, tracking may only be available up to the point of entry into the destination country.
  • Contact our customer service team for assistance with tracking issues.

Contact Us

For any questions or concerns about our logistics services, please reach out to our customer service team via the Chat button at the bottom right of our website or by email at energystone@luananio.com. We are committed to ensuring a seamless delivery experience.

Thank you for choosing us for your shopping needs. We value your trust and strive to deliver your orders with care and efficiency.