Customer care
How can we help?
Clear answers before you choose and practical help after you order.
Ready to send
Dispatched within 48 hours
U.S. delivery
Estimated 7–12 business days after dispatch
15-day returns
Unused, original packaging. Sale items included. We pay return shipping.
Shipping & deliveryDispatch timing, delivery estimates, tracking and destination charges.
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Returns & refundsEligibility, return postage and refund timing.
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Order helpConfirmation, tracking, delays and damaged deliveries.
Get order help
Bracelet size guideMeasure your wrist and compare the listed fit.
Find your size
Jewelry carePractical guidance for wearing, cleaning and storage.
Read care guide
Frequently asked questionsQuick answers about products, gifts, delivery and returns.
Read FAQs
Personal support
Still need a hand?
We aim to send our first response within one business day.